Free repair and replacement will be provided within 30 days after purchasing.
In case you purchase goods directly from Blitzway’s website, please contact our After-Sales service team via csteam@blitzway.com with the photos of defective parts and the order number.
In case you purchase goods from a retailer, we suggest you to contact the retailer from which you purchased the item.
Then, they can assist you with replacement or refund according to our policy. (Reference to replacement and refund policy)

We are sorry to inform you that we do not sell replacement parts separately.

After-Sales services will only be provided for first-hand purchase via official channels, and are not applicable for purchase on online auction sites or unofficial channels.
We do not provide any After Sales services for the goods that are parallel imported, second-hand or refurbished.

You will receive the confirmation e-mail for pre-order within 1 week after purchase. We suggest you to check the junk mail folder if you cannot find in the e-mail box.

Refunds are available if the cancellation is made within 7 days of the order date.

For more detailed information about order cancellations, please contact us via email.

csteam@blitzway.com

We ship to the U.S and Canada. To make sure, please check out for the product on our website and the shipping fee will show up if we can ship.

All orders are mostly dispatched via Fedex, UPS or similar carrier companies. Unfortunately, you will not be able to select your carrier company. We apologize for the inconvenience.

Customs fee and importing tax are not included in the total amount of your order. There are different customs fee and importing tax in each country so please inquire to your country's customs office.

Please contact csteam_usa@blitzway.com to follow up the case.

Once your order is shipped, you will get an e-mail with the tracking number.

Every Blitzway product comes with a separate QR certificate featuring a “Hidden Tag” for verifying authenticity.

Follow the included Hidden Tag usage guidelines to verify the authenticity of your product.

Guest checkout is available, but register for exclusive perks, including special offers and newsletters with your purchase.

Main currency is US dollar.

Please check our website and social media for the updates on our new products.
You can receive the latest news if you follow our social media account:
-Facebook: https://www.facebook.com/blitzway.official/
-Instagram: https://www.instagram.com/blitzway/
-Youtube: https://www.youtube.com/@Blitzway
-Weibo: https://weibo.com/Blitzway?refer_flag=1001175010_

Please contact csteam_usa@blitzway.com if you have any question.

Most of the products will be delivered within one week once shipped, but delivery time may vary due to multiple factors. Please check your tracking number which is sent to you via e-mail.